Frequently Asked Question

How to order?

Ordering takes only 2 minutes. Just this simple.

1. Go to 'Shop' page

2. Fill in order form and upload photos

3. Pay and wait

How many photos are needed?

  • The Film Roll: Up to 20 photos (all shapes)
  • Cube of love: In total, 9 photos (6 squared + 3 horizontal ones)
  • Puzzle of love: 1 horizontal photo. We recommend using collage apps to combine multiple photos.

How to pay?

1. Credit card (Safely processed by Braintree Payment)

2. Paypal

3. Bank deposit / E-banking(Only for Hong Kong / Macau Customers)

HSBC 456615640838 (We Since 2013)

Bank of China 012-601-1-024250-2 (Tsang Mxx Cxxx)

About our gifts:

The Film Roll:

  • Can I arrange the sequence of photos? Of course! If you need particular sequence for your photos. Please modify their file name as 1, 2, 3, 4 (Modify with Computer). No. 1 photo will be the first photo you see when pulling out the roll. Otherwise the photos will be arranged randomly.
  • What is 'Film head'? If the whole film is scrolled into the film roll, it can't be pulled out anymore. The film head prevents this from happening.
  • How to scroll back the film roll?The following Youtube video is for you reference: Scrolling back tutorial

Puzzle of love:

  • Will it be boring to have only 1 photo? In some cases, yes. We recommend using collage apps to combine multiples photos.
  • I don't have horizontal photos. Can I combine 2 squared photos into 1 horizontal one? Of course YES!
  • Any requirement for photos? We recommend photos larger than 1 MB and in bright color.

Cube of love

  • I don't have horizontal photos. Can I combine 2 squared photos into 1 horizontal one? Of course YES!
  • Any requirement for photos? We recommend photos larger than 1 MB and in bright color.

Korean dried flower (Hong Kong / Macau Only)

  • Flower size? 36 x 40 cm (Particularly suitable for girls who are 150 ~ 170 cm tall)
  • Any maintenance tips? Avoid humid environment.
  • How long can the flowers be kept? According to our experience, the flowers can be kept between 1 and 5 years.

Delivery:

  • Please look at Delivery.
  • Every single gift is protected properly in envelope with bubble warp and its packing.

Privacy Policy:

  • We are highly alerted to the security of your personal information. Other than for production, your information will not be offered to other third parties, for any purpose, at any time.Also, your information will be safely deleted 3 weeks after the production process.
  • Please look at Privacy policy.